Cookerburra Privacy Policy
Cookerburra Oven Cleaning Services (UK) Ltd has been trading since 1993 and provides a professional oven cleaning service through many parts of the United Kingdom. It is set up on a Franchise basis, with individual Franchisees providing the service within their area. Head Office is based in Reading. Due to EU regulations with regards the use of personal data, under the General Data Protection legislation, we are required to provide the following information in relation to information or data supplied by the “data subject” and how that information is used.
Responsibilities
The Data Controller is responsible for ensuring that this notice is made available to data subjects prior to Cookerburra Oven Cleaning Services collecting and processing any personal data and having consent to do so from the data subject.
The Data Controller is
Mr David Dymond
Cookerburra UK
251 A33 Relief Road
Reading
Berkshire
RG2 2RR
Email david@cookerburra.co.uk
Tel 01189 599599
Collection of Personal Data
All data subjects, whose personal data is collected, in guidelines with the requirements of the General Data Protection Regulation, (GDPR).
The personal data we would like to collect and process about you is
Name
Address
Home/ work Telephone number
Mobile Telephone number
Email Address
Service/ appointment history
The personal data you submit to us and collect is used for the following purposes.
- To enable us to contact you by either phone or e mail to make an appointment or answer any questions you may have
- To produce a hard copy customer service sheet, to be used by the service technician on the day of the appointment if booked, along with raising an invoice for the itemised work booked in.
- To update your current details along with a service/appointment history
- To enable us to contact you by post, phone or email as to promotional offers or to arrange future bookings.
Should payment be made by credit / debit card, this will only be kept as a hard copy and destroyed after three months
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
- When you buy an oven clean or other service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
- In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
- Verify your identity for security purposes
- Sell products to you
- Provide you with our services
- Provide you with suggestions and advice on products & services - including our website, newsletters or any other form of contact
- We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
- Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
- We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
We may use it in order to:
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing the Data Controller.
Information we process for the purposes of legitimate interests
- We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
- Where we process your information on this basis, we do after having given careful consideration to:
- Whether the same objective could be achieved through other means
- Whether processing (or not processing) might cause you harm
- Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- Record-keeping for the proper and necessary administration of our organisation or business Responding to unsolicited communication from you to which we believe you would expect a response
- Protecting and asserting the legal rights of any party
- Insuring against or obtaining professional advice that is required to manage risk
- Protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
-
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
- This may include your personal information.
- Specific uses of information you provide to us
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
Our legal basis / reason for collecting and processing the personal data (specific)
In order to provide our oven cleaning service, we require the information / data to create a customer profile in order to
- Create a customer service sheet for when an appointment is made
- Create an invoice for work booked using an invoice template
- Update where necessary and create a customer booking history
- Contact customers when re book appointments are due by mail, email or phone
- When promotional offers for our services, to be contacted by mail, email or phone
Disclosure
Cookerburra will not sell on your personal data to any third parties, however as previously stated 3rd party suppliers may be notified as to some or all of your personal information that we collect.
Retention Period
Cookerburra will process and store any personal data on an ongoing basis, unless the data subject / customer has not used our services for six years where upon it will be removed. We are obliged to keep personal information for accounting and tax purposes for this time period.
Your rights as a data subject
At any point while we are in procession or processing your personal data, you, the data subject, have the following rights:
- Right of access- you have the right to request a copy of the information that we hold about you
- Right of rectification-you have a right to collect data that we hold about you that is inaccurate or incomplete
- Right to be forgotten- you can ask for the data we hold about you to be erased from our records
- Rights to restriction of processing- where conditions apply, you have a right to restrict the processing
- Right of portability-you have the right to have the data we hold about you transferred to another organisation
- Right to object-to have the right to object to certain types or processing such as direct marketing
- Right to object to automatic processing, including profiling- you also have the rights to be subject to the legal affects of automated processing or profiling
Access to your personal information
- To obtain a copy of any information that is not provided on our website you may send us a request to the forementioned Data Controller
- After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you
Removal of your information
- If you wish us to remove personally identifiable information from our records, you may contact the forementioned Data Controller
- This may limit the service we can provide to you
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Cookerburra Oven Cleaning Services, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority www.ico.org.uk and the Cookerburra Oven Cleaning Services appointed data controller
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
